Terms & Conditions

SECTION 1: GENERAL TERMS OF USE

About

  1. Explore Arabic is a website and a facilitator of Arabic and Quran education based in the United Kingdom. Its aims are as mentioned in the ‘About Us’ page of the website.
  2. The main activity of the entity is the providing of free and paid educational materials and the organisation of study programmes abroad, collaborating with other institutes and organisations who are in agreement with conducting programmes according to the standards specified by Explore Arabic.
  3. These General Terms of Use (the “Terms”) set out the terms and conditions by which Explore Arabic offers you access to use and enjoy explorearabic.org (the “Site”) and all services provided by Explore Arabic ( the “Services”).
  4. These Terms and Conditions will be part of the contract between the client and Amaanii Ltd, trading as Explore Arabic. Amaanii LTD is registered in England and Wales under company number 12976582 and its registered office is at The Account Box, The Media Centre, 7 Northumberland Street, Huddersfield, HD1 1RL.
    Products and services provided by Amaanii Ltd via this website (explorearabic.org) are sold under the brand name ‘Explore Arabic’.

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY.  BY REGISTERING FOR, ACCESSING, BROWSING, POSTING, DOWNLOADING FROM, SUBSCRIBING TO, OR USING EXPLORE ARABIC, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD, AND AGREE TO BE BOUND BY, THE FOLLOWING TERMS.  IF AT ANY TIME YOU DO NOT AGREE TO THESE TERMS, PLEASE IMMEDIATELY TERMINATE YOUR USE OF THE WEBSITE AND OUR SERVICES.

Privacy

Your privacy is important to us. Our Privacy Policy is hereby incorporated into these Terms by reference.  Please read our Privacy Policy carefully for information on how we collect, use, and disclose Your personal information. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.

 Modification of these Terms and Services

Explore Arabic reserves the right, at our discretion, to change, modify, add, or remove portions of these Terms, or any additional terms and notices. If we do so, we will inform You either by posting the modified Terms here or through other communications.  Your continued use of Explore Arabic after the posting of changes constitutes Your binding acceptance of such changes.  We may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

Acceptable use

  1. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
  2. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
  3. You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent.
  4. You must not use our website to transmit or send unsolicited commercial communications.
  5. You must not use our website for any purposes related to marketing without our express written consent.

Breaches of these terms of use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Entire agreement

Subject to the first paragraph of Limitations and exclusions of liability, these terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of our website.

SECTION 2: INTELLECTUAL PROPERTY
  1. All aspects of the Site are owned or controlled by Explore Arabic unless mentioned otherwise. This includes, but is not limited to, all text, graphics, photographs, logos, and other imagery, videos, user interfaces, trademarks, computer code, and other content of our Site or Apps (collectively, “Site Assets”). This also includes the design, structure, coordination, arrangement, expression, and the “look and feel” of Site Assets.
  2. You may not use, reproduce, copy, modify, republish, perform, display, disassemble, reverse engineer, translate, or distribute Site Assets in any way to any person, computer, server, website, or other entity for any commercial purpose without our explicit permission. By commercial purpose we mean that you can’t sell, license, rent, use in your own business or website, incorporate into marketing materials or presentations, or make other commercial use of our Site Assets.
  3. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
SECTION 3: LIVE ONLINE CLASSES

These are the policies and procedures laid out by Explore Arabic to preserve and promote fairness and quality of service as much as possible for our live online classes. They must be accepted by all students (and parents/guardians of students) before they can undertake study with us.

[1] RESPONSIBILITIES

Students must:

  1. Attend all the lessons booked/requested on time;
  2. Be prepared with all the required study materials and stationery;
  3. Focus and participate in the lesson fully;
  4. Take the initiative to catch up on any lessons they missed;
  5. Dedicate time outside class to go over their lesson notes and complete their homework to get the most out of their chosen course or lesson
  6. Submit assignments on time so that the teacher can make sure they’re on track;
    1. Failing to submit homework more than THREE times can result in the teacher deducting marks off their exam. 
    2. If the teacher sees that the student’s progress is being affected, they may require the student to take extra classes.
  7. Interact with their admin, classmates, and teachers with good manners;
  8. Stay on topic during the lesson with their classmates and teachers;
  9. Seek help for themselves when they need it by contacting the right person;
  10. Communicate all issues and concerns as soon as possible so they can be addressed in a timely manner;
  11. Pay course/lesson fees on time before their lessons begin;
  12. Inform admin where circumstances will affect their attendance to lessons or payment of fees (and be truthful, fair, and honest in their statements and claims).
  13. Inform the teacher if they are going to be absent or delayed for a lesson which they were expected to attend

Lessons

Students should understand the following policies and procedures, and know its purpose is to establish fairness for both students and teachers as well as motivate students to commit to their lessons and reach their targets. 

 [2] LATENESS

  1. Students must notify the teacher if they are going to be late for their lesson. Teachers do not have to make up for the time the student missed due to lateness on the student’s part;
  2. If students are later than 20 minutes, the teacher may cancel the lesson, and there will be no compensation for the lesson missed (time and finance wise).
  3. Students should wait for teachers for at least 10 minutes from the lesson start time for the teacher. Teachers will make up for lost time if they are late either immediately after the lesson or in another lesson.

[3] ABSENCES, CANCELLATIONS & CHANGES

Our cancellation and changes policies have been set out to ensure students commit to the lessons they’ve booked, as this is vital in order for them to reach the course targets. Furthermore, it ensures all students have an opportunity to take lessons at their preferred time. Constant changes and cancellations prevent other students from taking the slots which you initially chose.

Please note, students may discuss lesson timings with their teachers but they must communicate all changes and cancellations to lessons to admin by email or Telegram.

Private 1:1 Lessons 

  1. Students can book private lessons in blocks of 4 hours/10 hours/20 hours or per course. These must be completed within three months from the date of the first lesson.
  2. Changes and cancellations to a lesson must be made 24 hours before the lesson;
  3. 1 emergency cancellation is allowed per block booking and the canceled lesson must be rescheduled to a date within 1-4 weeks from the date of cancellation or to the usual time after the last booking.
  4. Lessons not canceled or postponed within the appropriate notice period or according to the conditions laid out cannot be compensated (both time and finance wise);

Group lessons (2+ students in a class)

  1. Group lessons cannot be canceled or changed by one person.
  2. Any changes must be agreed on by all the students in the group and made 24 hours before the ِlesson. This can only happen once every 3 months and on condition that all students set an alternative date for that lesson 4 weeks from the original date of the lesson
  3. Emergency cancellations/changes are NOT applicable to group classes.

 [4] POOR INTERNET CONNECTION

  1. Where the teacher’s internet connection is unstable and significantly impacts the lesson (preventing the teacher from fulfilling the lesson objective), students are entitled to either a full make-up lesson or some extra time. 
  2. Students must make sure they have a good internet connection for their lessons and can handle the needs of live online lessons (i.e. video and screen sharing) and that their devices are not laggy and problematic. 
  3. Teachers don’t have to provide a make-up session if connection problems occur from the student’s side.
  4. You should seek help from the support team of the service provider if you are having technical issues with the platform (i.e Zoom).

 [5] INTERACTION WITH TEACHERS

  1. Although we encourage a good relationship between teacher and student. Students should not seek the personal contact details of teachers such as phone numbers and personal email addresses.
  2. Students/parents should not seek to add teachers on social media or communicate with them through means other than those specified by us. 
  3. Lessons must only be conducted through Zoom or any other platform specified by admin only. 
  4. If there is a problem connecting to your lesson, please contact admin on Telegram. 
  5. Students should book their next block of lessons before their final booked lesson. They have priority to book their usual lesson times with their teacher until the date of their final booked lesson.

[6] COPYRIGHT

  1. Materials that we provide should not be shared and course curricula and resources with the Explore Arabic logo on them. They are made for the benefit of our students and specifically for our courses. Students may print them for personal use but should not distribute or share them with others. 

 

Fees

[7] BILLING

  1. Fees must be made before your lessons start. Students must book their next block of lessons each time their block of booked sessions are near to finish. They must make the payment a week before lessons are due to start.
  2. Bookings are only confirmed once the fees have been paid.
  3. If for any reason you know there will be a delay in payment due to circumstances out of your control, you may pay a deposit before your lesson and then pay the full amount within 3 days of taking your first lesson; 
  4. Fees are paid via bank transfers or card in Great British Pounds.

[8] REFUNDS

Group lessons

  1. Full refunds (minus admin fees) are available given that cancellations are made before the fee payment deadline. 
  2. Students are eligible for a 50% refund (minus administrative costs) up until the third lesson of the course. 
  3. Fees are non-refundable if a student has taken more than 3 lessons of a course. 
  4. Students who are absent from lessons (with or without an excuse) are not entitled to a refund for the lessons they missed.

Private lessons

  1. Fees are refundable (minus administrative costs) given cancellations are made according to the conditions mentioned in PART 3 of this policy on Absences, Cancellations & Changes.

Parents/Guardians

Where students are below the age of 18, parents/guardians are responsible for the payment of their child’s fees, ensuring their child is ready for their classes and that they are on track with homework. This will ensure optimum results for your child in their learning.

Due to the nature of online learning, it is recommended that a responsible person is present/nearby while the children take their lessons to ensure they’re focusing.

SECTION 4: IN-PERSON STUDY PROGRAMMES
  1. Each study programme has its own set of policies which are made known to applicants during the application process. The items below are our general terms and conditions. Terms in the programme specific agreements override any terms that are mentioned in the general terms below.
  2. By registering for a programme, students accept and confirm that they are aware of the fees and charges relating to their programme of study and that they are in a position to pay them by their due dates.

Enrolment

  1. Places on each course or programme are limited so places are not confirmed until an email of acceptance has been received by the applicant.
  2. A place on a programme cannot be reserved without the required deposit being placed. An application is only processed from the point a deposit has been successfully paid.
  3. Enrolment is not complete until we have received payment of the programme fees in full and has been confirmed with you in writing.
  4. Deposits are payable for each course that you apply for.
  5. Places are held for 3 days after an email of acceptance has been sent to the student. Explore Arabic reserves the right to cancel a student’s reserved place in a course if the fees for the programme is not fulfilled within those days. The initial deposit paid will not be refundable.
  6. Parents are fully responsible for the enrollment of students under 18 years of age.
  7. All programmes and courses require a certain number of seats to be filled before the programme or course can be confirmed. We will always try our hardest to run all of our courses as advertised, but cannot guarantee that courses which do not receive the minimum number of applications required will be able to run. Explore Arabic reserves the right to cancel a course if the minimum required number of students is not met.
  8. No contract is made between Explore Arabic and the student, and no booking is valid until Explore Arabic has issued a course confirmation by e-mail.
  9. Explore Arabic will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any course if unforeseen circumstances arise.
  10. Explore Arabic is in charge of handling fees, refunds, and cancellations of events and courses with their partners or institutes.

Cancellations and changes

  1. Programme fees are not fully refundable after the payment deadline has been reached.
  2. Students are entitled to a partial refund of 50% (minus administration costs) of the whole programme fee if they cancel from the closing date for fee payment until the start date of the programme. The refund entitlement will then be as follows:
    1. For programmes with a duration of less than 6 months:
      *40% after taking one class
      *25% upon attending the second class.
      *10% upon taking the third class
      There are no refunds from the fourth class onwards.
    2. For programmes with a duration of more than 6 months:
      *40% from weeks 1-2
      *25% from weeks 3-4
      *10% from weeks 5-6
      *0% from weeks 7 onwards
  3. The refund policy applies in the case of zero attendance.
  4. Bookings cannot be transferred, and deposits cannot be refunded. After a student has booked, their name cannot be changed. Their names must match the names on their passport.

Flights, accommodation, visa and residency permits

  1. Flights:
    1. Flights are not included in the costs UNLESS explicitly mentioned.
    2. Students are responsible for booking flights on time and attending the programmes they committed to.
  2. Accommodation and utility bills:
    1. Accommodation is usually offered as either an add-on or is inclusive of the programme fees.
    2. Where utility bills are included with the accommodation, they are subject to a fair usage policy. Where students go over the limit specified by Explore Arabic in their accommodation policy, students will be required to pay the difference, splitting it between housemates fairly and equally where applicable. In all cases, students are expected to use electricity, water and gas reasonably. The limit is specified in the housing policy and is adjusted if living costs change drastically. The limit is average and is proportional to the number of students living in the accommodation.
  3. While Explore Arabic will always support its students as best they can to obtain a visa/residency permit via cooperation with its partners and agents in the countries where programmes are run, it cannot guarantee students’ visa/residency applications will be successful as the matter is unpredictable for certain countries.
  4. Visas/residency permits are not issued by Explore Arabic UNLESS explicitly mentioned. Students are responsible for applying for their visas and renewing them.

General Programme Rules

  1. Students must be present at their destination country before or on the programme start date or as requested by Explore Arabic.
  2. Before the start of the program, students must take a level placement test. The results will be used to place students in the correct program level.
  3. Students must be on time for all classes, activities and excursions on the schedule.
  4. Students must look after the accommodation they are allocated. They must show respect for the belongings of their peers and be respectful at all times to members of staff.
  5. Students must pay for any damage to property, equipment or rooms.
  6. Any form of bullying, racism or intimidating behaviour is not tolerated. Offensive and unacceptable behaviour can result in dismissal from the programme altogether (with no refund).
  7. Explore Arabic is not responsible for any activities students involve themselves in outside of the programme. They reserve the right to dismiss the student from the programme, without notice and without a refund, if they are involved in illegal or political activities.
  8. Students are not allowed to participate in any political activities whilst enrolled with Explore Arabic due to the sensitive nature of the matter.
  9. Explore Arabic expects its students to abide by the student policies of its partner institutes in terms of absences, lateness and exams. This would differ between institutes.
  10. If for any reason students decide they would like to attend a different institute during the programme, they are free to do so but at their own expense and are not entitled to a full or partial refund.
  11. We expect all of our students to respect the cultural sensitivities of the society they will be living in through their speech and actions.
  12. Unless special arrangements and an explicit agreement in writing were made between Explore Arabic and parents/guardians, students under 18 are the full responsibility of their parents/guardians during the programme. They are required to undertake the necessary measures to ensure their safety and wellbeing whether that means being present in the country the child is studying in or arranging someone to look after them. 

Discounts

  1. Referral discounts are applicable on some programmes only and it will be mentioned on the programme page if the referral discount is applicable for that particular programme.
    1. A referral is counted when the person you invite signs up for the programme and pays.
    2. Programmes excluded from referral discounts: Year-long programmes.
  2. Multiple course booking discounts:
    1. Students can claim a 5% discount if they book more than 2 courses at once for themselves (e.g. two short courses). The discount is applied to their second course and any other courses booked after that (and booked at the same time).
  3. Only one discount type is applicable at a time.

Giveaways

  1. Where the prize of a giveaway campaign is a free place on a programme or discounted fees:
    1. The prize is valid given that the minimum number of students for a course has been reached and will be running as planned.
    2. The prize is not transferable to another course unless circumstances allow Explore Arabic to exercise some discretion.

Refunds

  1. Deposits are non-refundable (unless specified otherwise) as they include administration fees.
  2. In the circumstance where Explore Arabic is unable to run a course due to an insufficient number of students or circumstances outside of their control, and are unable to make suitable alternative arrangements, it will refund the fees to the students in full, minus the initial deposit (which partially covers administration fees)

Instalments

  1. Where there has been an agreement for programme fees to be paid in instalments, students must fulfil the payments by the payment deadline.
  2. Where there is a delay in payment of the fees, Explore Arabic reserves the right to delay or cancel the student’s place in the programme/course.

Subscribe To Our Newsletter

Greetings Arabic explorer! We'd like to invite you to join our mailing list to receive the latest news, updates, and special offers.

You have Successfully Subscribed!